Return
Policy
We offer a 20 day customer satisfaction guarantees. If for you
are not satisfied with the product, we can accept returns under the following
circumstances:
-
Product is not used, clean and not damaged
(unless it was damages during the delivery of product)
-
Must have same packaging and materials the
product came with
-
Product must arrive at vendor within 20 days
from customer receipt of item
-
Return shipping costs are the responsibility
of the customer unless product arriver already damaged.
Restocking Fee
Due
to the cost associated with the return of good there is an 10% stocking
fee for all returned products
No Returns:
Hospital beds, ultra light weight wheelchairs & opened bath safety products
cannot be returned. We are sorry but due to public health & hygiene issues,
certain items cannot be returned. We can only accept returns on Bath safety,
Incontinence, and nutritional products that have been un-opened.
If you would like to return or exchange a product
you will need to obtain a RAN (Return Authorization Number). Return shipment is
responsibility of customer unless the product is damaged. Please call our
Customer Service Rep for more info
Refunds are credited to customer after the approval
off product return by customer service rep.
Cancellations
We try to make sure that products ship quickly. If a customer cancels an
order after we already shipped it, we consider it a return product and the
policies stated above apply.
If you decide that you would like to exchange the
product or return it call 1-800-355-2098 to talk to our customer service reps
to obtain a Return Authorization Number. WITHOUT A RA NUMBER CANNOT BE
CREDITED.
